Many companies may say they care about building strong relationships with their clients, but turn around and use machines to field client calls. Punching numbers in a call queue is vastly different from engaging with a person. A person offers empathy, passion, and creativity. A person cares about your business. At TAFS, we provide you with a person, not a machine.
TAFS assigns a dedicated Relationship Specialist to each client. Your Relationship Specialist is an advisor and confidant; someone who knows the ins-and-outs of your business. In addition, TAFS believes in going above and beyond your business. You can count on your Relationship Specialist to invest in your total success. This is what sets TAFS apart from other factoring companies; we care about building lasting relationships and helping you accomplish your goals.
Whom do you call for anniversary advice? You call a friend or family member, right? Someone who has your best interests at heart – which is exactly what happened when Bob called his Relationship Specialist, Angela, a few weeks ago.
Earlier this month, Bob called Angela to check on an invoice. Angela assumed he was calling to verify his advance in order to buy his wife a nice gift for their upcoming wedding anniversary. Angela took note of Bob’s anniversary date when he mentioned it during a conversation they’d had a few months before. She even set a reminder to congratulate him. Well, she saw the reminder that day and asked Bob if he had anything special planned. At this point, Bob panicked. He had forgotten about the anniversary. Immediately, he started asking Angela for advice about what to get his wife. Angela did not miss a beat and launched into action. Between the two of them, Angela and Bob were able to come up with a nice anniversary gift idea for Bob’s wife. The following week, Bob called back to thank Angela for her help. His wife really enjoyed the gift.
A business is only as good as its people. It did not matter that they were not discussing business. Bob needed help and Angela was there for him. From this experience, they were able to build a trusting business foundation. Bob knows that Angela will not let him down because she is there to help him in every situation. This is what it means to TAFS when we say use the words, “strong relationships” with our clients. Welcome to the TAFS difference.